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eCommerce Design and Development

Estefanía Teixeira

Table of Content

What is eCommerce Dev?
What is eCommerce Design?

What to Consider in eCommerce?
What is the eCommerce Life Cycle?
What are eCommerce Risks?

What are eCommerce's Benefits?
Conclusion

In all digital projects, imagination and organization are essential. When these two blend, many ideas come together to create unique products. In this context, as we know, current events accelerated eCommerce's rise. Users got used to purchasing products or scheduling appointments with any device. Most importantly, the demand for quick solutions increased as more companies joined the market.

For all this, good eCommerce design and development are fundamental. As a result, companies can achieve better experiences for their users. This time, we'll review all the essential edges to take eCommerce to its most significant level. Also, we'll see its basics, processes, and impact. Hope in the shopping cart!

What is eCommerce Development?

While it may not seem like it, eCommerce development is also a creative process. Yet, throughout this process, developers have an essential role. And as you might know, developers divide into two main categories. These are front-end and back-end devs. In the context of eCommerce, developers handle the environment and its systems. Besides organizing items, they manage integrated payment platforms and security measures.

There are different reasons to tackle the relevance of eCommerce development. For instance, good development spawn trust that can lead to brand loyalty. In this sense, it can also lead to good reviews and comments. Further, dev elements influence the position of eCommerce sites in search engines. Thus, the process also comprises SEO and ASO.

What is eCommerce Design?

We've already discussed eCommerce Development. Yet, Design is vital for successful outcomes. To put it poetically, the Design brings color to the Development's drawing. But it also has its procedures and best practices.

For a start, eCommerce Design handles creating and organizing ideas and content. Following this logic, it focuses on the appearance and aesthetics of products. This approach creates pleasant experiences that encourage users to perform the wanted action. For example, both Walmart and Amazon are examples of innovative eCommerce designs. While they may have different focuses, both achieve outstanding conversion rates and ROI.

The Design of a proper eCommerce includes many highlighted factors. Some include font styles and sizes, color patterns, and themes. All these elements are worth noticing to achieve prosperous first impressions. But why are first impressions so important?

Different researches show that 94% of users' image of a brand relies on its Design. Also, almost 90% of them could leave an eCommerce for not liking its Design. Finally, at least 73% of companies rely on good Design to stand out from the competition. If a website is compelling, users get positive impressions, which increases brand loyalty.

What to Consider in eCommerce?

What to Consider in eCommerce?

Online shopping is taking over more and more retail. Nowadays, 15% of US sales are online. In contrast, according to the US Census Bureau, in 2011, eCommerce only accounted for 5% of retail sales. Of course, companies like Amazon and eBay were fundamental for eCommerce growth. Nowadays, you can identify good eCommerce sites if these follow some parameters.

Good User Interface

Any eCommerce must have a good UI and UX. In this context, there are essential elements to notice. Search filters and bars are among the most relevant. This aspect goes along with clean design and readable descriptions.

Security Management

In eCommerce, there is sensitive financial information. This data includes credit cards and postal addresses. To protect users, you'll need to handle specific technical aspects. These include TLS, SSL, and HTTPS authentication. Also, it helps if you add security mechanisms. As a result, you can encrypt data between users' devices and the eCommerce platform.

Mobile Experience

According to Forbes, mobile sales accounted for 73% of online sales in 2021. Yet, mobile experiences are more than a replica of desktop ones. Different devices need different structural processes. The goal is to achieve a simple and responsive design.

Payment Flow

eCommerce must be 100% payment optimized. Many users give up buying something because of a rotten buy process or a poor registration form. Thus, integrations with platforms like PayPal or Apple Pay help to speed up the processes.

Engines Optimization

SEO (Search Engine Optimization) is indispensable for every website. Among its benefits, it achieves visibility and higher percentages of conversions. You can be more visible and recognizable with keyword research and text optimization. These will help when users search for products or services like your offer.

What is the eCommerce Life Cycle?

What is the eCommerce Life Cycle?

Before giving life to an eCommerce, you should define its type.

1. B2C: Business-to-Customer
In this model, companies sell products or services to their final consumers.

2. B2B: Business-to-Business
Here, businesses partner up to create specialized solutions for third-party users.

3. C2C: Customer-to-Customer
In C2C, regular people connect online to trade products or services.

4. C2B: Customer-to-Business
In this case, a single person sells products or services to a company.

eCommerce sites go through the same type of life cycle as any digital product or business. These standards enclose sales growth and marketing strategies, to name a few. Yet, in this scenario, there's also the need to address the Customer Lifecycle. This journey takes care of the buyer's needs at each purchase stage. The stages of this cycle are as follows:

Scope

The scope focuses on the reach and engagement of the applied dev and design strategies. Here, the goal is for users to acknowledge the site and its products or services.

Acquisition

This eCommerce stage handles the communication of all the necessary information. In this scenario, the emphasis is on achieving further interactions or conversions. Some acquisition methods include rich web pages and handy forms.

Nurture

This phase prioritizes more robust communication with users about the offered products. An example of the nurturing stage is the "Related Products" section for users when buying. These customized actions increase both trust and revenue.

Retention

In every product scenario, feedback is fundamental. Customers' thoughts guarantee further improvements in experience. Or at least they should do so! Thus, it's vital to treat potential customers with respect and authenticity. You can add users to the customer list if they come back.

Advocacy

Worldwide, advocacy is the most desired stage for companies. But the trick is that the best way to achieve it is by doing things right. Yet, business motivation can include discounts and gifts for frequent users. If users recommend your site or products by word of mouth, you're on the next level!

What are the Risks of eCommerce?

eCommerce has many risks surrounding it. To start, it has the same threats as all websites. In this context, we must remember that a backup is one of the most helpful security methods. Thus, knowing the existing risks will help us strengthen our defenses. While backups may only be the beginning, there are endless risks in the digital world. Some eCommerce hazards include:

● Human errors
● Incorrect CSV files
● Unauthorized access
● Data breach/hacking
● Unpatched software or systems
● Software or Plugins Incompatibility
● Non-Compliance with Data Protection Regulations. These regulations include the European Union's General Data Protection Regulation (GDPR).

Protect your site if you don't want to go through these risks! There are some best practices to avoid eCommerce risks. All these tasks are vital for facing any imminent menace.

● Check security protocols
● Stay alert for suspicious activity
● Channel strong security policies
● Integrate high-caliber passwords
● Verify the payment methods used
● Secure all eCommerce-related devices

What are the Benefits of eCommerce?

What are the Benefits of eCommerce?

eCommerce is a vital element in today's business world. As a result, owning and maintaining one brings many benefits. In today's sun, eCommerce sales don't seem to decrease; quite the opposite! Let's review some of the most outstanding ones.

  1. eCommerce has no limits. It can reach other continents with one click.
  2. Transactions and payments are faster and more efficient. Often, they also fit better users' needs.
  3. Maintaining an eCommerce can be more profitable than a physical store
  4. Users can compare prices easier than in physical stores.
  5. Automation tools optimize response times. Thus, these create solid interactions raising conversion chances.
  6. eCommerce has no size or layout-related restrictions. So, they're perfect for displaying as many products as you want.
  7. Information about your company is always available on the web.
  8. Through user data and preferences collection, customization is possible. This practice permits refining attention to specific audiences over time.
  9. With Artificial Intelligence, it's possible achieving more stunning effects on the public.
  10. Search Engines tend to put eCommerce at the top of search engines. For it, take advantage of different marketing platforms and strategies.

What are the latest eCommerce Trends?

Since 2020, online purchases have increased. Moreover, it will remain latent in the following years. Given this fact, are eCommerce changes temporary? Had any of them become the standard? Or have they gone out of style? Often, trends are only transient states of popularization. But there are cases when eCommerce innovation comes to stay. Some trends include:

More Payment Options. These alternatives enclose digital and crypto wallets, QR payments, and buy-now-pay-later systems.

Reviewing Integration. Allowing customers to be part of the conversation is beneficial. It shows business trust in their catalog. Include five-star ratings and sharing options!

Shipping Flexibility. Companies should provide a variety of methods when delivering products. These methods include different addresses, advanced orders, or in-store picking. You can add banners to tell users what their choices are.

Chatbots Incorporation. With chatbots, businesses encourage instant interactions with users. Chatbots Incorporation. With chatbots, companies encourage instant interactions with users. Many FAQs can find answers and fulfill users' needs before acquiring a product.

Brand Ambassadors. Recognized people can act as intermediates between ventures and users. It's a widely used and cost-effective marketing channel. Yet, you should study profiles that align with your ideals, values, and goals.

Data Personalization. Most CMSs allow you to track conversions, invoices, and purchases. Also, you can keep an eye on user journeys within your platforms. Please take advantage of them! You can create customized solutions for each type of user.

Conclusion

Developing and designing an eCommerce is a challenging task. It's vital to channel and outline an action plan that includes all the needs and goals. Yet, companies with eCommerce have a lot to gain. More customers, business control, and accessible inventories are some of them. Are you ready to join the game and proceed with the checkout?


As we know, the pandemic changed how we interact with devices, brands, products, and services. In this scenario, eCommerce took the lead and revolutionized our approach to purchasing different goods. Yet, innovation didn't stop in 2020! There are many ways to improve your online business and achieve superb business goals. So, how about we start with a chat? Our fantastic team of devs, UX-centered designers, QA, and PMs, is ready to join forces and take your enterprise to the next level. Check our work and ideas to know more about us! Join the broad list of A-list clients who trust our work, and let's shape the future together!

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